Theoretical Foundation: Leading People – Engaging People
Objective:
*Understand causes and different types of conflict in the workplace.
*Be able to manage conflict skillfully in a situational and constructive way.
Target Audience: Junior to Mid-level managers, HR/OD Professionals
Learning Format and Methodology:
*Lecture with interaction
*Card Exercise
*On-site Assessment
*Cross-teaching
*Cross-team consulting
*Role Play
*Group Discussion
Length: 1 day
Outline:
1. What Makes Conflict?
-Finding out Causes of Conflict through deep discussion
2. Pre-Conflict Management: Understanding Others and Understanding Yourself
-Personality, Behavioral Preference, Decision-Making Styles of Different People
-How to Speedread Others
-How to Deal with Different kinds of people
3. Conflict Management Strategies
-TKI Assessment
-Team Conflict Style Map
-Conflict Management Styles and Resolution Skills
4. Constructive Conflict Resolution
-Self-assessment on Motives: Seize the Internal Needs
-Leveraging Motives to Handle Conflict
-Resolving Conflict with Constructive Feedback
-Role Play: Be a Constructive Feedback Giver